Guides
Running a shared inbox.
Straight answers about sharing a Gmail inbox with a team, including the times the right answer is a free Google feature rather than anything we sell.
How to share a Gmail inbox with your team
Delegation, Groups, Collaborative Inbox, or a tool. What each does and where each one stops.
Read the guide →Google Collaborative Inbox: what it does and where it stops
The free option, assessed fairly: what it genuinely covers and the four points where teams outgrow it.
Read the guide →Shared inbox vs helpdesk
Tickets, portals and SLAs, or email with your team in it. Where the line falls and how to tell which side you are on.
Read the guide →