How ShareMail works
Short pages, written by the two people who build it. If something here is wrong or missing, say so and it gets fixed.
Getting started
Set up your workspace
What the first-run wizard asks, in order, and which answers are worth a moment's thought.
Connect a shared inbox
Point ShareMail at a Gmail address your team answers together, add the people who work it, and set how it is worked.
Layout and appearance
Table like Gmail or split panes like Front, which half of the sidebar leads, your accent colour and dark mode. All per person.
Your first week
The habits that make a shared inbox work, in the order worth learning them.
Sign in on your phone
The ShareMail Android app signs in with a short code from Settings, never with your Google password, and you can sign a phone out from the web at any time.
Working the inbox
Finding your way around
What each part of the screen is for, what every sidebar view lists, and what the numbers beside them count.
Assignments and ownership
One owner per conversation, an unassigned queue that empties, and round-robin when you want it automatic.
Internal comments and @mentions
Discuss an email inside the email, without forwarding it and without the customer ever seeing it.
Shared drafts
Write a reply your teammates can watch take shape, without two people overwriting each other.
Compose and reply
Who a reply goes out as, what the editor can do, send and archive, send later, and the undo window.
Templates and signatures
Saved replies with the customer's name filled in, and signatures that pick themselves per inbox.
Search
One query across customer mail and your team's internal notes, with Gmail-style operators.
Tags
Workspace tags everyone shares, private tags only you see, and why a tag is a collection rather than a status.
Triage: snooze, archive and bulk actions
Getting a shared queue back to empty, and what each of the states actually means.
Notifications and following
What rings the bell, how following works, how push to your phone works, and how to get the important events into Slack or Discord.
Keyboard shortcuts
The keys the app binds, what each one does, and where they stop working.
Automation
Admin
Teammates and roles
Inviting people, the three roles, seats, and why an admin still cannot see your personal inbox.
Analytics
How the queue is doing on every plan, and who is carrying it on Business.
Plan and billing
The three plans, what each one limits, what happens when a trial ends, and how to export everything you added.
Choosing between ShareMail and something else? The comparison pages and the guides answer that instead.